Master Class in Business Continuity Management (BCM)

Orchestration of responsive capabilities to effectively protect integrity of your Mobile Money Services (MMS)



Expose Participants to existing and emerging practices in BCM, specifically:

  • Examine the “why, what, when, how, and who” aspects of BCM
  • Establish the relevance of BCM and BCM practices in an enterprise
  • Develop practical steps towards BCM management systems in your enterprise
  • Demonstrate how to plan, test and implement business continuity and disaster recovery
  • Board Members of Public and Private organizations » Company Secretary, Legal CounselCompany Secretary, Legal Counsel
  • All Heads of Departments
  • Business continuity Managers and officers
  • Senior Managers and departmental Managers of: Information Technology, Human Resources, Finance, Compliance, Auditors, Operations
  • Understand the impact of disasters on businesses
  • Appreciate the role of BCM as core to managing risk
  • Know the required preparedness: the plans, the processes and ongoing resilience 
  • Comprehend the roles and responsibilities for players for effective crisis response 
  • Realize how to recover from a crisis and how to ensure ongoing preparedness
  • Learn and Understand Best Practices for ISO Standards i.e. ISO 22301,31000,27000


Day 1

Concepts: Business Continuity Management; Emergency Preparedness; Crisis Management; Disaster Recovery Planning

  • Business Continuity Planning
  • Emergency Planning & Crisis Management
  • Disaster Recovery Planning
Define Business Continuity Management (BCM); Emergence Preparedness; Crisis Management; Disaster Recovery; explain what these terms mean, the role in enterprise resilience and risk management. 
Motivate the need and necessity of the implementation of these concepts in a modern organization and how they can assure organization survival in case of disaster.
Formally provide the process for Business Continuity Planning (BCP), Emergency Response Preparedness (ERP) and Disaster Recovery Planning and how these fit in the overall context of BCM. Key topics include scoping the plans, developing plans, testing these planning, and continuously improving the plans. 
As an exercise trainees would be tasked with developing elements of these plans and discuss these in class. These include working through Business Impact Analysis, Maximum Tolerable Outage and Recovery Objectives. 

Day 2

BCM Best Practices – ISO Standards
  • ISO 22 Standard & BCM
  • ISO 31000 Risk Management & BCM
  • ISO 27000 Info Protection Standard & BCM BCM Governance, Risk & Compliance (GRC)
Here the focus will be on the role of standards in BCM. Why we need standards and which of these standards are appropriate for BCM. ISO22301 (formerly BS 25999) as the premier standard for BCM. Discuss the scope of the standard and its key elements.

The other two standards also have components that address BCM. ISO 31000, which focuses on risk management incorporates BCM as an element of risk management. This is also the case with ISO27000 that focuses on information security. 

As an exercise trainees would be tasked with comparative analysis of these standards and how they support BCM and also understand the appropriate application of these standards.

Day 3

Plans Implementation

  • Business Continuity Plans
  • Crisis Management Plans
  • Disaster Recovery Plans

Here the focus on the process through which these plans are implemented, with focus on key element that would assure success. 
The course would focus on 
(a) implementation processes,
(b) team compositions, 
(c) communication processes, 
(d) call trees and plan testing. 

Various recovery techniques would be covered as would different testing techniques. 

Trainees would be challenged to conduct analysis and contrast these different techniques that would be discussed. Various scenarios would be provided for such analysis and contrast. 

Plans Maintenance

  • Business Continuity Plans
  • Crisis Management Plans
  • Disaster Recovery Plans
  • Education & Awareness

Focus here is on keeping the plans current and relevant. The techniques include regular plan review, regular testing and continuous learning to keep improving the plans. 

Testing techniques would be discussed for each of the plans. 

The role of education and awareness will be discussed. As well, targeted awareness and depth of such awareness and training will also be discussed. Trainees would be presented with various scenarios and be challenged to critically analyse these for purposes of plan improvement.

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