AAPM ® CPEA ® Course Overview:

In present day’s business practice, the role of a Personal/Executive Assistant is gradually changing from business support to being essentially a business partner.

No application fits well to serve the crucial objective of this transition than Project Management.

Administrative duties in an organization can be excellently executed if the principles of project management are applied in an organization’s daily practice. The ability to plan effectively within a specified period of time and budget to deliver value to an organization’s customer draws the actual difference between a performing and a non-performing Personal/Executive Assistant.

This five day course will arm the delegates with the necessary skills and techniques to meet and exceed the organizations expectations on them. It aims at differentiating the attendees from the rest of the mainstream practicing personal assistants by equipping them with the most innovative techniques of performing their duties. It will additionally open their eyes to numerous opportunities for growth and professional advancement.

The Added Benefits You Will Receive Include:

• The ability to use the designation CPEA® on your business card and resume
• Membership verification to the AAPM®
• Access to the AAPM® network and body of information online
• Access to the AAPM international journal Published online
• The CPEA® shows that you have completed highest professional level in Executive Administration and Management education and you have substantial experience in managing projects on a regional and global level

Who Should Attend

  • Personal Assistants
  • Executive Assistants
  • Senior and Junior Secretaries
  • Group Secretaries
  • Office Administrators
  • Departmental Secretaries
  • Project Officers
  • Office Managers
  • Office Executives

DAY 1: DUTIES & ROLES OF AN EXECUTIVE PA

Working with Management
 The modern PA vs the Old
 Creating the objectives of a modern PA
 Strategies for multi-tasking
 Managing and organizing your boss
 Improving your relationship with your boss

Effective Meeting Planning, Email & Diary Management
 Planning effective meetings
 Effective email management
 Diary management tools & techniques
 Taking minutes/action points at meetings

Time Management & Travel Planning
 Time management techniques & Tools
 Causes of poor time management
 Prioritizing your tasks & goals
 Factors to consider in planning for travel
 Setting objectives and use of available tools for travel management

Communication, Business/Report Writing & Presentation
 What is communication?
 Communication skills and body language
 Verbally presenting your ideas to management
 Listening skills
 Business / Report Writing: -Types of reports and templates
 Improving & Planning for Presentations

Group work session at the end of each topic according to the trainer’s relevance
Case studies: May include Video and Use of computers

DAY 2: EXECUTIVE PA’S PROFESSIONAL PROGRESSION

LEADERSHIP & PEOPLE MANAGEMENT
 Understanding Leadership & People Management
 Key competencies of people manager
 Developing your leadership style
 Identifying & Analysing different causes of conflicts & Problems
 Improving your problem solving & decision making skills
 Implementing skills and strategies to manage & resolve conflicts
 Developing People skills – maximizing effective communication
 The rules of negotiation
 Identifying what the other party needs from you
 Practicing win-win negotiation
 Continuous personal improvement and balance score cards

EMOTIONAL INTELLIGENCE
 What is emotional intelligence?
 Why is emotional intelligence (EQ) so important?
 How to raise your emotional intelligence
 Emotional Intelligence attributes:
 Self-awareness
 Self-management
 Social awareness.
 Relationship management

DEVELOPING A CAREER GROWTH PLAN
 Improving your performance
 Staying on track in your professional development
 Using Social Medial & Networking as a development resource
 How to identify tasks that add value to your role
 Managing PA stress
 Goal setting: writing a personal development plan
Group work session at the end of each topic according to the trainer’s relevance
Case studies: May include Video and Use of computers

DAY 3: UNDERSTANDING FINANCE & PROJECT MANAGEMENT FOR THE MODERN EXECUTIVE PA’S

EXECUTIVE PA ROLE AS A PROJECT MANAGER
 Appreciating the Executive PA’s Roles and Responsibilities as Project Managers Project Management toolkits
 Project time management and schedule development through to completion
 Managing change and maintaining stability in organization transformation process
 Implementing a project whilst juggling an existing workload
 Laying out an effective project planning guide
 Causes of Project Failure & Active Problem Solving In Project Management

Case study: - Setting up an office party, Board Meeting etc. - Case studies: May include Video and Use of computers

UNDERSTANDING MANAGEMENT CULTURE

Aligning your objectives and goals towards your organization mission & Vision
Understanding your roles in various department - CEO / Directors / Heads of Department - Human Resources - Finance - Procurement - Information Technology
Differentiating and improving your performance in different departments


UNDERSTANDING FINANCE MANAGEMENT
Basic accounting principles
 Accounting concepts and common terms
 Understanding and using the balance sheet
 Understanding and using the profit statement
 Recognizing the vital difference between profit and cash flow
 Understanding and using the cash flow statement
 What financial statements can and cannot tell us

Group work session at the end of each topic according to the trainer’s relevance
Case study: Use of a simple Financial Statement, Balance Sheet & Cash flow templates to elaborate their use and handling application for a PA.

DAY 4: MODERN EXECUTIVE PA & TECHNOLOGY


PA Pty Ltd - building a successful and valuable PA brand
A strong personal brand is the difference between getting the job or not. It is a valuable commodity which can enhance your career prospects and earning potential. How many of us have a distinctive personal PA brand and do we utilise it correctly.

  • What is a PA Brand
  • What factors can enhance or erode your brand
  • How do I build and add value to my personal PA Brand

The Power of PA Networking
PAs need to have extensive and dynamic networks at their disposal. Helping them to secure information and get things done. Do you know how to grow, enhance and fully utilize your network?

Why networking is important
How can a strong network support you and your boss
Steps to help you build a strong network

The Future of Technology

  • Cloud Computing
  • Virtualization
  • Up and coming technological advancements
  • Connectivity explained
  • Convergence
  • Smart Devices

How to Choose your Smart Device

 

  • Defining your personal and business needs
  • Who pays the bill? You or your company
  • Connectivity for your smart device
  • Flowchart exercise to assist you in your choice

 

Why PAs need to embrace Technology

 

  • The business case for embracing technology
  • Working smarter not harder 
  • How technology can enhance flexibility
  • How to embrace your tech without fear

 

Group work session at the end of each topic according to the trainer’s relevance

DAY 5: COURSE SUMMARY & EXAM

Motivation Session by the trainer
Full course summary
Questions & Answers
Exam: Multiple Choices Exam

This should be developed and moderated by the Trainer with a pass mark of 50 marks out of 150 questions.
The exam to be administered by the trainer and the training provider event host for two and half hours. At the end of the exam the trainer will mark the exam and issue full scores for each candidate, candidates who pass the exam will be issued their certification.

Those who fail the exam, to re-take the exam a week after the end course where they will be requested to write a well-documented report on the course using their own case studies on each of the 4 modules for a period of one week. If the trainer finds their work sufficient, they will be awarded the certification.

End of the course and Certification.

Learn About our Speakers


Anel Martin


Anel Martin is a multi-award winning ex Personal Assistant and international trainer, A South African based in Dubai, but taking the world by storm. 
 
A true rock star trainer, Anel captivates audiences with her passion and drive to help Assistants succeed and develop in their career paths. Training Assistants to develop upwards to better support their boss’ and teams, her sessions have become so popular that she took the leap of faith last year, becoming a full-time trainer and hasn't looked back. 
 
Anel's fresh, down to earth and passionate presentation style, combined with her youth and commitment to excellence within the role make her a favourite all over the world.
 
Past President of PAFSA, held office as the Head of the Academy of Excellence in South Africa, Anel has written extensively for industry publications around the world and is a published author. She currently runs the Chartered Personal Executive and Master Personal Assistant Certifications worldwide. She has extensive experience as a speaker, trainer, MC and chairperson and therefore widely considered as an industry expert. 
 
Anel is also a coach who is passionate about the potential of others and helping them achieve their best life with self-directed learning.
 

A Service By ABMC International


CPEA - CHARTERED PERSONAL EXECUTIVE ASSISTANT

  • 20TH - 24TH FEBRUARY 2017, SAROVA WHITESANDS, MOMBASA, KENYA
  • 27TH - 31ST MARCH 2017, HOLIDAY INN HOTEL, ACCRA, GHANA
  • 24TH - 28TH APRIL 2017, INTERCONTINENTAL HOTEL, MARINA, DUBAI
  • 26TH - 30TH JUNE 2017, INTERCONTINENTAL HOTEL, NAIROBI, KENYA


COMING UP IN MAY 2017
MASTER PERSONAL ASSISTANT - ADVANCE CERTIFICATION FOR CPEA - 2 STAGE QUALIFICATION PROGRAM

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